Dr. Sivasailam "Thiagi" Thiagarajan is the Resident Mad Scientist at The Thiagi Group, an organization with the mission of helping people improve their performance effectively and enjoyably.
Thiagi has been the president of the North American Simulation and Gaming Association (NASAGA), International Society for Performance Improvement (ISPI), and Association for Special Education Technology (ASET). He has received 17 different awards and Presidential Citations from ISPI, including the society's highest award, Honorary Life Member. He also received an Honorary Life Member award from NASAGA as well as its highest award, Ifill-Raynolds Award.
Thiagi's long-term clients include AT&T, Arthur Andersen, Bank of Montreal, Cadence Design Systems, Chevron, IBM, Intel, Intelsat, United Airlines, and Liberty Mutual. On a short-term basis, Thiagi has worked with more than 50 different organizations in high-tech, financial services, and management consulting areas. For these clients, Thiagi has consulted and conducted training in such areas as rightsizing, diversity, creativity, teamwork, customer satisfaction, human performance technology, and organizational learning.
Thiagi has published 40 books, 120 games and simulations, and more than 200 articles. He wrote the definitive chapters on simulations and games for ISPI's Handbook of Human Performance Technology, ASTD's Training & Development Handbook, and the American Management Association's Human Resources Management and Development Handbook.
Thiagi served as the editor of ISPI's Performance & Instruction for more than 10 years. He has written a monthly GameLetter for 15 years; it currently appears as the GameBlog on his website.
Thiagi has made hundreds of presentations and keynote speeches at professional conferences. At International Society of Performance Improvement, Thiagi holds the "records" for making the most presentations, conducting the most preconference workshops, and being invited to make the most Encore presentations. Thiagi is also a regular presenter at Lakewood's TRAINING Conferences and the annual conferences of American Society for Training and Development (ASTD) and North American Simulation and Gaming Association (NASAGA).
Internationally recognized as an expert in multinational collaboration and active learning in organizations, Thiagi has lived in three different countries and has consulted in 21 others.
Cultural and diversity differences are often the biggest challenge to successful interactions for health care professionals and patients. A lack of understanding of these factors causes conflicts, creates distrust, results in inaccurate treatment and leads to poor health outcomes. Therefore, bridging cultural and diversity differences is crucial.
25 Critical Incidents for self-study and classroom training