Complex tasks often ask for high diversity. We need to aim at maximising the benefits of diversity, while minimising its potentially negative effects.
We support organisations and managers in managing complex, interdependent and diverse tasks.
Cultural and diversity differences are often the biggest challenge to successful interactions for health care professionals and patients. A lack of understanding of these factors causes conflicts, creates distrust, results in inaccurate treatment and leads to poor health outcomes. Therefore, bridging cultural and diversity differences is crucial.
25 Critical Incidents for self-study and classroom training
