Successful transcultural organisations need leaders and employees who have poly-contextual competences. The "Be-like-me"-method doesn't work across cultures.
On the one hand we need to establish clear structures, but on the other hand we need the flexibility to learn from each other.
Cultural and diversity differences are often the biggest challenge to successful interactions for health care professionals and patients. A lack of understanding of these factors causes conflicts, creates distrust, results in inaccurate treatment and leads to poor health outcomes. Therefore, bridging cultural and diversity differences is crucial.
25 Critical Incidents for self-study and classroom training